Shop Policies


Hello There
Thank you for visiting our shop, where you'll find lots of fun inspiring art. All of the basic shop info is listed below, but if you don't see something and have a question, feel free to email us at hello@gracefullarts.com, we'd be happy to help.


Payments

  • We accept all major credit cards as payment. Unfortunately at this time we are unable to accept money orders or checks.
Shipping
  • Once payment has been confirmed, then the orders are carefully packaged and shipped out. We typically ship out on Thursdays.
  • All of our US orders are shipped via USPS, First Class mail/Parcel Post, unless it’s an original piece of art. We ship those out via Priority Mail with insurance and delivery confirmation.
  • Please be sure your shipping address is correct as we are not responsible for orders shipped to the wrong location. We are also not responsible for additional postage to re-ship the order if the package has been returned to us for any reason, unless we made the mistake and shipped it to the wrong address.
  • Though we don’t expect it to happen, we are not responsible for lost or damaged items.
Refunds/Exchanges
  • We want you to love your purchase and although we currently don't offer refunds, we would be happy to offer you an exchange.
  • Please email us within three days of receiving your order at hello@gracefullarts.com to discuss the details. Please note that we are not responsible for shipping fees on exchanged items.
  • Unfortunately we can’t offer you an exchange on any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it, it must also be in the original packaging.
  • The customer is responsible for all return shipping costs.
  • We can not be held responsible for lost or damaged shipments.
  • Non-returnable items: Gifts, Downloadable software products.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
  • We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@gracefullarts.com and send your item to: 1820 N Limekiln Pk. Chalfont Pennsylvania US 18914.                                                        
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed.
Gifts:
  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping your exchange:
  • To return your product for exchange, you should mail your product to: 1820 N Limekiln Pk. Chalfont Pennsylvania US 18914
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.